For personalized products, after you place your order, the Vownly design team will send a digital proof to your email within 24-48 hours. Please keep an eye on your inbox (and spam folder) to approve it.

Absolutely! You can request changes to colors, layout, or text during the proofing stage. We will only proceed to production once we have your final approval.

The total delivery time = Production time (3-5 business days) + Shipping time. Generally, customers in the US receive their orders within 7-14 business days depending on the location.

Once your package is shipped, Vownly will send a confirmation email with a Tracking Number. You can use this number to monitor your package on our website or the carrier's portal.

Since each item at Vownly is custom-made to order, we only accept returns or refunds if:

• The product is defective or damaged during transit.
• The print design or size does not match your order details.

Please contact us within 30 days of receiving your item to file a claim.

You can request a cancellation or modification within 12-24 hours of placing the order. Once the design has been moved to the production phase, cancellations are no longer possible.